Don’s Heating & Cooling Achieves 2020 President’s Award from Carrier for Quality and Leadership Excellence
Orangeville, Ontario. August 2020 — In recognition of its commitment to quality, leadership and excellence in the heating, ventilation and air-conditioning (HVAC) industry, Don’s Heating & Cooling recently received the 2020 President’s Award from Carrier at a ceremony on March 6 in Colorado Springs, Colorado.
The President’s Award is given to Carrier Factory Authorized Dealers who demonstrate technical expertise while serving as leaders for the Carrier brand and raising the standard for equipment sales.
The winning dealerships are committed to service excellence and providing exceptional customer care.
Don’s Heating & Cooling specializes in HVAC installations for residential new construction and custom homes, as well as commercial buildings and complete building restorations. In addition, the company has been involved in supporting local organizations, such as Family Transition Place. My Sister’s Place, Stephenson Memorial Hospital, SPCA Orangeville and the Army Cadets Squadron 1849.
“The President’s Award recognizes Don’s commitment to excellence and Carrier is proud that this dealer is an ambassador of our brand,” said Chris Nelson, president, HVAC, Carrier. “Don’s is an exemplary Factory Authorized Dealer and serves as an ideal example of an exceptional company that serves not just the industry and its customers, and its community as a whole.”
The President’s Award is designed to encourage Carrier’s dealers to take a fresh perspective on their businesses and to reward dealers who have excelled in customer satisfaction.
Recipients serve as role models, share best practices and offer peer mentoring to help cultivate excellence across the Carrier independent dealer network.
To learn more about Don’s Heating & Cooling and its heating and cooling products and services, call (519) 942-1568 or visit www.donsheatingandcooling.com
Don Roper – Owner/Operator
Don has been the proud Owner/Operator of Don’s Heating and Cooling Ltd. since 1990. Over the years he has grown his company to be the successful HVAC business that most residents in our service area have come to for all of their home comfort needs. Don is a licensed Refrigeration Mechanic and holds both a Gas Fitter 1 and an Oil Fitter licence. Plus he is a proud father of Terry and Vanessa and grandfather of Matthew and Sianna.
Paul Addison – Home Comfort Adviser
Paul began working at Don’s in 2006 as a Lead Installer. Due to his 25 years of experience and vast knowledge in the HVAC industry, Paul has become a member of our Sales Team at Don’s Heating and Cooling, providing customers with free in-house quotes and fitting the best home comfort equipment to your house and lifestyle.
Brian Atherley – Home Comfort Adviser
Chris Whelan – Home Comfort Adviser. Previously Lead Installation Technician (Gas Fitter 2)
Chris has joined our Home Comfort team to provide our customer with exceptional personal service from the initial sales call to the completed installation for any of our home comfort products. With his past experience as our head Installer and is in my opinion one of the greats, he can provide customer with expertise second to none. I have seen a lot of head mechanics but none hold up to the amazing talents of Chris Whelan. He is an artist when it comes to making a furnace or a/c installation look perfect. In a world full of companies that just want to get the job done and don’t pay attention to detail, Chris is an oasis in the desert. He trains all of our beginners the way to do the job with style and excellence and have the equipment run at its optimum performance. Chris is also a gas fitter 2 and licensed refrigeration a/c mechanic. On the odd weekend he will help us with service calls and if he isn’t doing that he is renovating one of his many homes. Plus I must mention he is a par golfer , so if you need a ringer for your foursome he is your man.
Vanessa Wismayer – Accounting
Vanessa has worked for Don’s on and off for the past several years balancing her professional career and her full time job as a mother of two and wife of an electrician. She is working on her business diploma and will one day be our C.F.O.
Joanne Lewis – Retail Sales/Showroom
Joanne brings to Don’s a lot of retail experience and business experience as well. Joanne runs the showroom in Orangeville. She has a great Irish accent and smile that our customers all seem to remember. If you need to talk about BBQ’s or Central Vacuums she is a wealth of knowledge. Joanne is one of those people who if she isn’t working would rather be with her husband Paul boating.
Margaret Vida-Morrison – Human Resources/Marketing
Margaret has been with us since January 2015 and oversees the showroom operations. Although that is a full time job in itself she also finds time to do most of our social media, marketing and is in charge of our Human Resources and training. She is a master at time management. She brings with her 20 years of HVAC experience from the city but much prefers the slower pace of a small town like ours.
Marlene Kendall – Office Assistant
Marlene is everyone’s favorite co worker she has an amazing ability to bring a smile to your face because she always has one on hers. Marlene is retired ( I know it is hard to believe) and wanted a part time job . Which is basically a full time job for most people , she is our custodian and much more. She is a time saver by doing the jobs we need completed that allow others to be more productive with the jobs they need to get done. When she isn’t at Don’s she is usually with one or more of her 7 grand children.
Lori Cuthbert – Installations Coordinator
Lori began working at Don’s Heating as our showroom Receptionist in 2007. She soon became our Service/Install Coordinator and as we grow our Install Coordinator, booking your installation appointments for your HVAC equipment, Hot Water Tanks, Fireplaces and more. Lori will look after the ordering and scheduling of your installation with the upmost efficiency. Every time you make an Installation appointment with Don’s, you are speaking with Lori so don’t forget to say ‘Hi’!
Caitey Billingsley – Service Coordinator
Caitey has been with the Don’s since the spring of 2018 and has quickly learned that customer service is a very important part of our business. Almost every time you make an appointment with Don’s, you will be speaking with Caitey. From booking your appointments, tending to your emergencies and organizing our Service Technician’s schedules.
Rolf Keller – Sheet Metal Worker and Shop Foreman
Rolf has been employed with Don’s Heating since 1999. He is a licensed Sheet Metal worker and has red seal of approval. He is also a licensed gas fitter. Rolf has been in the HVAC trade for over 35 years. His greatest strength is his ability to make almost anything out of a flat piece of metal. His hobbies are watching NASCAR every Sunday and camping outdoors with his expanding family.
Ryan George – Lead Service Technician/Gas Fitter 2
Ryan started working at Don’s Heating in 2008. Starting as an Install Helper, Ryan worked his way up in the company to become our Head Service Technician. If you have had service done by Don’s Heating and Cooling, you have most likely met Ryan already. Ryan often works long hours as one of our ‘on-call’ technicians so that our customers will not go without heating or air conditioning if they have an emergency. Feel free to thank Ryan for his hard work & dedication to our customers the next time he’s servicing your equipment.
Chris Simms – Service Technician/Gas Fitter 2
Chris is one of our newest employee. He came to us thru a co-op program from Hi-Mark and impressed us so much that we didn’t let him leave. He is a licensed gas fitter 2 and has started his a/c apprenticeship. He quickly moved from a helper to being a service technician and although is relatively new at this just has the natural mechanical ability to be an excellent service technician. He loves to learn which is obvious in his work. He also has an amazing way of dealing with customers and is quickly proving to be a major asset to Don’s.
Brenden Berger – Lead Sheet Metal Technician/Gas Fitter 2
Brenden came to us while he was still in High School and we have never looked back. He has completed his Sheet Metal Apprenticeship and does the majority of our Ductwork jobs from retrofitting existing homes to our large Custom ones. He has learned his craft from Rolf Keller who is our head Sheet Metal Mechanic . Brendens workmanship is a thing of beauty ( if sheet metal ductwork is your thing) Brenden has also finished his Gas Fitter 2 License at the top of his class. Brenden also volunteers for programs at the Erin Village Alliance Church
Mike Baird – Installation Technician/Gas Fitter 2
This is Mike’s second time at Don’s. We originally got Mike right out of Gas fitter 2 schooling and he was one of the most sought after students . He finally got tempted to seek greener pastures BUT came back home to us. Mike is a great person and everyone wants him as there second in command. Mike has now worked himself into the lead hand position . His abilities to be our lead hand are not only because of his amazing attention to detail but also his ability to relate with customers. We refer to Mike as our prodigal son. Welcome home Mike.
Spencer Cowling – Installation Technician /Gas Fitter 2
Spencer is another one we got fresh out of school. Spencer is a gas fitter 2 and will be our next Sheet Metal Apprentice, he is Brendens helper and has taken well to the sheet metal part of our business. He spends most of his free time as a volunteer with a local youth shelter. If you are looking for great cause to donate to please look into “ Highlands Youth for Christ” The Door.
Ashley Powell – Installation Technician/Gas Fitter 2
Although this is not Ashley’s first career we believe this will be his full time one. Ashley wanted a career that was more challenging and rewarding so he decided to get his gas fitters licence and find a job. We were fortunate to be the company he choose to do his co-op with and after a very short time with us we decided we weren’t letting him go. Ashley has been with us since September 2018 and is also one of the lead hand helpers. He is now a licenced Gas Fitter 2 and has started his a/c apprenticeship as well. He also has an little girl at home and spends as much time with her and his wife as he possibly can.
Sam Mason – Service Technician/Gas Fitter 2
What Makes Us the Contractor of Choice?
|24 Hour Emergency Service||When you need us we will be there|
|No Subcontractors||Full time hourly employees are accountable to us and you the customer|
|Full Showroom||Allows customers the opportunity to see and understand products better|
|Locally Owned and Operated||We support the community you live in|
|Integrity||We say what we mean and mean what we say|
|Guaranteed Workmanship||For 5 years we will guarantee what we do|
|TSSA Certified||We meet and exceed government standards|
|Insured||Liability is on us not the homeowner|
|Workers Compensation||Liability is on us not the homeowner|
|Member of HRAI||We are always up to date on the changing market|
|Factory Trained Technicians||Ensures customer is always receiving best possible service|
|Licensed Technicians||Exceed and surpass the government licensing|
|25 plus Years in Business||Speaks for itself|
|Fully Stocked Warehouse||We have most parts needed|
|Promote Canadian Made Products||Trying to keep us all working|
|Financing||Helps lessen the financial load|
1,000’s Upon 1,000’s of Satisfied Customers