service maintenance agreement

SERVICE MAINTENANCE AGREEMENT

Service Maintenance Plans

Why should I have a Service Maintenance Plan for my heating & air conditioning units?

  • You pay a fixed annual fee to fit your system and budget
  • Extended appointment times to better fit your schedule
  • Fast response and priority scheduling over non-plan customers
  • Maintains and validates manufacturer warranties
  • Reduces the risk of costly breakdowns & maintains safe operation
  • Increases efficiency and reduces energy costs
  • Improves home comfort and equipment reliability
  • Our certified technicians will give you a performance and life expectancy evaluation
  • Analysis of all system operations to avoid unexpected and expensive repairs
  • Replace old filter with a new clean filter for good air circulation
  • Discounts on services, accessories and new equipment purchased at Don’s Heating and Cooling
  • Regularly scheduled visits. No more trying to remember when you need to call. We will call you!

Our Promise, Our Pledge

We believe the confidence a customer places in us is a sacred trust. It is our goal to provide our customer with quality performance, courtesy and exemplary service.

What does the technician do for my heating and air conditioning system under a Service Maintenance Agreement?

The 40 Point Service Check

 

                        1. Check for Owners manual availability
                          2. Check CO levels inside and Outside
                          3. Check Heat Exchanger
                          4. Clean out pressure hoses and condensate trap
                          5. Check Condensate pump for safety switch
                          6. Visual inspection of vent pipes
                          7. Check and tighten electrical connections
                          8. Check pressure switches
                          9. Check Micro amp reading of flame sensor
                          10. Check Ohm reading on igniter
                          11. Check Amp draw on ventor motor
                          12. Check Amp draw on blower motor
                          13. Check gas pressures, static and operating
                          14. Check temperature differences for Heat Exchanger
                          15. Check Limit Switches
                          16. Check for gas pipe grounding
                          17. Paint outdoor pipe if needed (additional charge applies)
                          18. Check Filters and replace as needed. (extra charge for filters applies)
                          19. Visual inspection of the other appliances
                          20. Check relative humidity in home
                          21. Thermostat – test for proper operation and level
                          22. Bearing – inspect for wear and lubricate
                          23. Inspect indoor coil if accessible
                          24. Confirm proper return air and size
                          25. Inspect Condenser Coil
                          26. Refrigerant – monitor operating pressures
                          27. Safety Devices – inspect for proper operation
                          28. Electrical Disconnect Box – inspect for proper rating and safe installation
                          29. Test/inspect contactors for burned, pitted contacts
                          30. Inspect electrical for exposed wiring
                          31. Inspect and test capacitors
                          32. Inspect fan blade
                          33. Inspect service valves for proper operation
                          34. Inspect ductwork for energy loss, if applicable
                          35. Compressor – monitor, measure amperage and volt draw and wiring connections
                          36. Check Unit for Time Delay Relay, if applicable
                          37. Check Unit for Isolation pads, if applicable
                          38. Inspect all fittings for signs of oil and/or leakage
                          39. Check lines and fittings with refrigerant leak detector
                          40. Check the condition of Blower Belt, if applicable

Don’s Maintenance Plan

 Priority service
 No cost for any repairs during regular business hours (Mon – Fri 8am to 5pm)
 Surcharge of $55.00 per visit after regular business hours and weekends
 Surcharge of $149.00 for visit between 10pm and 8am
 One inspection per year (Cannot be carried forward)

Terms & Conditions

*Equipment to be insured must pass initial
inspection at owners’ expense. Any worn or broken parts must be replaced before any service agreement will be accepted.
*Heat exchangers & compressors are not covered by any of the above service agreements
*Refrigerant leaks will be charged at time and material
*Maximum value of repairs up to $1200 annually
We will endeavor to render efficient service hereunder, but it is expressly agreed that we shall in no event be liable for damage or loss caused by delay and/or loss arising out of the performance of this agreement.
We reserve the right to reject any agreement if on inspection by service technician, equipment is found tampered with or in such condition that service will be unsatisfactory to either party. It is mutually agreed that this agreement covers only electrically operated units inside the equipment and does not cover the labour for duct work, flue pipe, heat exchangers, humidifier, HRV, thermostat, electrical, plumbing, balancing beyond the units, or any labour or parts because of negligent misuse of equipment, fire, flood, earthquake, tornado, any other act of God, shortage of electrical or water supply, sabotage or damage caused by freezing.
No service will be rendered under this agreement if customer has past due account, the outstanding balance must be paid for in advance.

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